Return & Exchange Policy

At Aluminum Cabinet Company, every cabinet is built with care and inspected prior to shipment. Because our products are made to order, we maintain a limited return policy as outlined below.

Eligible Returns

Returns or exchanges are only accepted for items that are damaged or defective upon arrival.

To be eligible:

• The issue must be reported within 14 days of receiving the product

• A Return Merchandise Authorization (RMA) must be obtained prior to returning any product

• The product must be unused and in its original condition

• Photos and/or documentation of the damage or defect may be required

Non-Returnable Items

The following are not eligible for return or exchange:

• Items reported outside the 14-day window

• Products returned without a prior RMA

• Products that have been installed, modified, or used

• Damage caused by improper installation, misuse, or normal wear

• Custom or made-to-order products not affected by damage or defects

How to Initiate a Return or Exchange

To request a return or exchange, please contact us within 14 days of delivery with:

• Your order number

• A description of the issue

• Photos clearly showing the damage or defect

If approved, we will issue an RMA number and provide return or replacement instructions. Returns sent without an RMA will not be accepted.

Shipping

If a return or exchange is approved due to damage or defect, Aluminum Cabinet Company will provide instructions for return shipping or replacement.